Shipping policy
Shipping & Delivery Policy
Welcome to our store. We are committed to providing fast and secure delivery services across Saudi Arabia.
Order Processing
- All orders are processed within 1–2 business days after order confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customers will receive order confirmation and shipping details via SMS, email, or WhatsApp.
Delivery Time
Estimated delivery times within Saudi Arabia:
- Major Cities (Riyadh, Jeddah, Dammam): 2–5 business days
- Other Regions: 3–7 business days
Delivery times may vary during holidays, sales periods, or due to courier delays.
Shipping Charges
- Shipping charges are calculated at checkout depending on location and order size.
- Free shipping may be available on selected products or promotional offers.
Cash on Delivery (COD)
We offer Cash on Delivery service across Saudi Arabia.
- Customers must pay the total amount upon receiving the parcel.
- Please ensure your contact number and address are correct.
- Orders may be canceled if confirmation calls/messages are not answered.
Order Tracking
Once your order has been shipped, tracking details will be shared so customers can monitor delivery status.
Failed or Returned Deliveries
Orders may be returned if:
- The customer is unavailable
- Incorrect address or phone number is provided
- The customer refuses to accept the order
Repeated refused orders may result in restrictions on future COD orders.
Damaged or Missing Orders
If you receive a damaged item or incomplete order, contact us within 24 hours of delivery with photos of the package and products.
Contact Us
For shipping or delivery support:
- Email: mlksaif01@gmail.com
- WhatsApp: +966XXXXXXXXX